Lifetime maps: Download free map updates with the road changes for the life of your device Three months speed cameras updates: Advance warnings notify you about upcoming speed cameras Enhanced lane guidance: Your sat nav clearly highlights the correct driving lane when needed Free software updates: Connect to your computer regularly for free software updates TomTom MyDrive: Plan routes, check live traffic and save favourites
Bought this to help my girlfriend get used to the navigation device they use for the driving test, and was horrified at how bad it is. I expected far better for the price and TomTom should be ashamed of themselves for having this product in their lineup.
Here is a brief summary of the problems:
1. It is incredibly slow to respond. It's like it's using a processor from the apollo moon missions to do the navigation. You tap the screen to do anything and depending on what you want to do you could be waiting up to a good few seconds for a response.
2. Trying to program in a destination has been modelled on setting the timer to record something on a 1980's VCR. The number of screen taps required is insane.
3. You can only update the maps using a convoluted process of plugging it into a PC despite the device then managing to synchronise your favourite destinations live over the air. I know why they have done it this way; it's so they can maximise their profit on the live subscription service
4. You have to subscribe to a service to get updates. It's almost 2020 guys. Sort it out.
5. It's very slow to react to changes in direction and it's not great at knowing where you are in built up areas.
In an age where anyone can just use google maps on their smartphone you would think TomTom would have upped their game with a dedicated device, offering at least some benefit over using a smart phone, but you are genuinely better off just buying a £80 android phone from amazon and downloading whichever free offline map app you can find, or paying for Sygic navigation for £50 which will then give you unlimited worldwide map and camera updates and be transferrable to the next android phone you buy!
My TomTom One has gone mad, so I bought a new one. I expected it to work like the old one but it really doesn't. I can't tap any part of the screen to access menus, I must tap a little tiny circle. The menus are not as user friendly, the maps are tiny and while driving if I need to glance at it, I have to stare just a bit too long.
I was very happy with Jane in in TomTom One, she told me exactly what to do in a lightly Irish 1980's news-reader sort of way. The new voice is regional and annoyingly upbeat and she puts in the word AND where it isn't needed. Who knew a voice could be so annoying?
Instructions aren't as clear as in TomTom One. The display is bland, and as previously mentioned, the maps are quite a bit smaller. Gone is the useful countdown of metres to the turn or if it is there, I can't see it. The screen is half as big again but I can't find the information I want at a glance.
In summary, I wish I had gone into a shop and tried different models before buying. It's disappointing to spend over a £100 and not be happy with it. One other thing: while plugged into the USB of my car, the directions plotted and set to go, only needing to prod the annoying, LET'S DRIVE, Tom Tom switched screens to one that said, "You are plugged into your computer," which interrupted driving on.
My advice is, go to a shop and test a few, don't buy and find out that you hate it.
Mounting was rubbish. Had an old unit which had a good mounting so cannibalised it taping it to the back to mount the unit. It consumes a high current. When trying to run with a dash cam needed to mount a second cigarette lighter socket on a different cable to get he power needed otherwise display was to dim to see in sunlight. When entering some small villages in France Germany Switzerland Spain etc the unit couldn't find them in its data base, but when using the map on a drive by map mode the names appeared on screen so map & data base aren't connected. The touch screen is very unresponsive and slow and often takes one to the wrong place or enters the wrong character. Slow and involved method of choosing destination, especially the last stage where it shows the destination in large scale then calculates the route, and finally displays the actual directions. Had to reset to factory settings twice during our latest trip. Haven't bothered to update the maps as last time (on old unit) file to down load was larger than memory available and it was a very involved job to get the original maps reloaded and operational. Can get you there but can be very frustrating. Need to pull over when dealing with it, don't try on the fly at traffic lights.
My fourth TomTom (two went due to built-in obsolescence, this one's predecessor simply turned up its toes one day, though it had been working perfectly the day before), but very probably my last, although I prefer the graphics to its competitors'.
Fiddly to set up with the computer — I eventually had to reinstall everything from scratch the second time I updated the maps — and the screen is not very responsive. A strip of the screen is now taken up with information I'm not interested in at all, and there seems no option to turn this off. As is customary, the unit drops off the window twenty–thirty minutes into a journey; doesn't matter how much I clean it or the windscreen.
Problematically, the maps are not keeping up with speed limit changes. For instance, I recently discovered that two local dual carriageways that dropped their speeds to 50mph three or so years ago are still shown on the TomTom as 70mph (which may explain why so many drivers speed there and are so aggressive with drivers who are obeying the limit); and on a recent long-distance trip, I observed that about a quarter of the speed limits on the unit did not reflect actual speed limits in place on the roads (an estimate that excludes variable speed limits in operation on the motorway and with roadworks). This is especially problematic if drivers are having to rely on the satnav for accurate information, as can happen where road signage is obscured by foliage, a not infrequent occurrence.
There seems to have been a change in how information is expressed, resulting in a mess: at traffic islands and roundabouts, for instance, the information is given in a way that suggests two separate instructions are being provided: 'Go right on the roundabout AND take the third exit', which was previously the more logical: 'Go right at the roundabout, third exit'. (The 'on' is a minor issue, but still annoying: if I'm ON the roundabout, rather than AT it, something has gone badly wrong…)
Old problems persist and no effort seems to be made to address them. For example, TomTom still can't distinguish a bend or curve from an actual turn, and many crossroads where the driver is expected to Stop or Give Way, as marked on the actual road signs in place, are shown on the map as if the driver has right-of-way and the other roads are subordinate.
To be honest, in it doesn't seem as if TomTom is bothering much any more, but simply trading on a fading reputation and old maps… The units are frequently redesigned, sometimes to resolve problems (I was pleased to discover the cable on this one doesn't randomly slip out, unlike its predecessor), but generally simply to make them thinner, which doesn't make up for the continuing errors with potentially serious consequences.
Although new in a sealed box, its English map was already out of date. It told me that TomTom's promise of a 3 month free speed camera warnings trial had already expired 5 weeks before I bought it. TomTom's registration process didn't work, so this satnav could not be updated.
I emailed TomTom twice for advice and help. They ignored my query about the free trial, and their advice how to register it didn't work. My account with them appears to be locked on my previous satnav model and can't be updated, or deleted.
Otherwise, the navigation presentations are good, though spoken advice sometimes came too late for comfort requiring abrupt braking before turning. The screen sometimes needed touching quite hard more than once to react.
I returned this item as the system as a whole did not function as advertised. I found Amazon's returns system quite helpful and convenient.
I think TomTom's advertising is very poor in that they supply inadequate real plain language information about the capabilities of each model, the differences between the models and the accessories, like RDS-TMC modules, available, or not, for each model.
TomTom definitely need to up their game.
This is a badly designed device. You can only use it with a single socket plug (as supplied), otherwise it just dims the screen when trying to use it in a double socket with car camera. Also, it is so slow to respond to any commands you might try to put in by finger on screen. TomTom do not seem to have considered how customers might use their in-car devices from the usual one power source. A waste of a few days pay. If I had known that I could not use the TomTom in a multi-socket plug I would not have bought it. I have to chose between finding a route, or collision 'insurance'. Will see if I can get a refund and return.
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