I bought this tv after reading some very positive reviews about it. Unfortunately it has not lived up to expectations in my case and Amazon have kindly exchanged the product once. However the replacement TV is no better than the original. Below is a complaint l have tried to submit to TCL Customer Service which is a challenge in itself as the ‘l am not a robot' field is all in Greek and when the form is submitted you get a ‘page not found' error message.
“TCL 43DP648 43 Inch 4K Ultra HD TV with Freeview Play
I am experiencing on going problems with the tv's response time to the remote control. It can take up to 10 minutes to change channels. Once it took so long to change l had forgotten l had even tried and started watching the programme on the channel l was originally on. The remote was on the table so not close enough to touch it by accident. 20 minutes later the channel finally changed by which time l had missed most of the programme anyway. As it then took another 10 minutes to change back again so l missed the programme on the other side as well. It also constantly disconnects from the internet and changes the aspect ratio of the screen midway between programmes. It frequently crashes all together and has to be disconnected for several minutes before it will respond again.
We have changed endless batteries, updated the software and reset the tv as directed by your customer service department countless times and the problems remain.
I have complained to Amazon and they have changed the tv but the new one is just the same.
It is so unresponsive it is virtually unusable therefore l would be grateful if you would allow me to return it for a full refund.“
Jan 14, 2020
Brilliant TV. I'm not a super tech person so I'm not very picky really, so my review is for an average lay-person just needing a decent TV for occasional video games and Netflix watching. It's the perfect size for my flat's living room - It was easy to set up, I can see things like subtitles and gaming details clearly, the picture quality is lovely. The sound is good enough, I've had no problems with it at least, though I'm sure a sound bar would be better. This TV came recommended by a more tech person, and I'm glad I went with his recommendation.
Only slight annoyance is the frame bordering the bottom of the screen reflects light pretty strongly and I have yet to figure out a position for my living room light so it doesn't reflect off it right into my eyes when I'm sat at the couch. But in the grand scheme of things, that doesn't matter much.
I can't comment on the actual interface like connecting with wifi and how the apps work, since I just use Netflix/YouTube/Amazon Prime/etc. through my PS4, but at least turning the TV on/off isn't a bother (which my parents' older TV struggles with, since the interface has to work very hard just to even turn the TV on).
Nov 18, 2019
So My sister wanted a new TV (Yes, I was envious, as my Phillips LCD is going strong for 10 years, but I'd always like to upgrade).
I did the research and used her budget cost to narrow it down.
This one was a great choice and she loves it. Great controls, smart (internet connected) and very easy to use.
The picture quality is very good and very sharp.
Better than OLED and a lot less cost.
TV's will always be improved; get sharper; get smarter; just get one that you like and live with it for as long as possible (and this one is one of those), as the resources on this planet are finite, so resit the urge to upgrade unless you have a good reason to (Thanks Greta Thunberg)!!!
Oct 11, 2019
I can confirm that both Xbox One X and PS4 Pro look stunning on this. Amazing picture quality with good colour accuracy for this price. The sound is average at best but does the job, and most people will have a soundbar and/or speakers anyway! The remote control is a bit weird - Very long and thin but nothing you can't deal with. The TV is a looker too and doesn't look like a £300 TV at all. The fact that Amazon let me pay for this purchase in installments too is just the cherry on top of the cake. Would highly recommend this just as long as you don't expect everything to be top of the range quality. But for 300 notes you can't really go wrong!
Edit: (01.09.) Although the TV has a nice display and looks the part it's given me nothing but problems. The built-in apps constantly crash or don't work as they should, and my Wi-fi connection on the TV keeps going off randomly. I know the issue is not with my internet as I have three other smart TV's in the house (two Samsung and one LG) and none of them have the same issue. I'm now considering returning it while I still can as it's just become too tiresome to use sadly.
Aug 19, 2019
I use this with a PC & PS4 - The image quality in both HDR and SDR is amazing.
The response times aren't (to me) any different from a 'real' monitor.
This would be an ideal display except fo the problem of dead pixels. The TV arrived with several, however they were in the bottom-left edge and so did not cause much of a problem - however I have since acquired 3 that are centred in the
screen and these can be very distracting.
There is also a strange problem where the TV will decide to turn itself back on a few minutes after being turned off (long enough to turn off the computer and get into bed - the timing of it is quite annoying)
There does seem to be a lottery around whether you will get a defect-free panel or one that is bordering on being too
irritating to want to use. Which is a shame since the HDR and image quality is otherwise superb.
Aug 17, 2019
Considering I've never even heard of TCL until a few weeks ago, I decided to take a punt and went for the 50" version. And I was not disappointed. Got my Xbox One S and Sky Q mini connected and I've got to say the picture is amazing.
The speakers are a lot to be desired but they do the job but that can be said for most thin tv's but a half decent soundbar/soundstage will soon remedy that.
4K Blu-ray playback looks fantastic
Smooth gaming with very little input lag
Easy to setup
Dedicated Netfiix button on remote control! lol
No Amazon Video app. Really?
Speakers are a bit meh but I've heard a lot worse from the most popular brands
Remote control reactions a bit on the slow side but nothing to write home about!
Jun 10, 2019
First off, yes I know that some people are saying this tv is rubbish. That the sound is awful act. Picture could be better. Colours look washed out.
Let me just say, that personally I think this is a great 4k tv, without the ridiculous price tag.
The picture is superb. Vibrant colours, and crisp graphics for gaming. The sound is fine for me. No worse than other TV's I've owned.
I honestly couldn't be happier with this tv. Thank you tcl, for not charging silly money, for a high quality of 4k.
May 18, 2019
This 65 inches TV is just AMAZING. Picture quality is really good, audio is not amazing but not absolutely terrible. Watching streaming services is a breeze and playing Super Mario Odissey is so good I don't even know how I dealt with a smaller screen before.
For this price, this is an ABSOLUTE bargain. Delivery was as expected, two people brought it up right to my living room. Then I had to remove the packaging and needed one more person to actually help me pick up one corner at the time so that I could mount the feet and then pick it up to put it where we wanted it.
I am absolutely happy about this purchase and I seriously recommend it. Some people complained about the remote being sluggish. Jeez, sure, it's not as fast as your smartphone, but it's still decent. Sure, the TV asks you to accept a series of disclaimers, so that they can collect data through their services. Honestly? We give away so much already, that this seems like a non-issue. Anyway, you can not accept and still use the TV perfectly (just don't rely on its own marketplace).
Apr 23, 2019
This TV has a lot of really good features to it, at an extremely low price that higher branded models have. Unfortunately I found the TV guide seemed to have a very slow response & occasionally choose a channel for you while you were trawling through it, very annoying. The picture quality I thought was excellent, the sound good as well, though when you used the Smart Media function ( I watched a programme on the ITV Hub ) the sound was very low & I had to turn the volume quite high to hear it, this may be a fault with the TV or quite possibly the ITV Hub/network, once you exited from the smart media setting you have to turn the TV volume down quickly as it blares out very loudly. The Freeview Play is good & at this price I can't fault it, It does deliver what it says & if you are on a budget & can forgive the small niggles I've mentioned you have got yourself a very good 4K smart TV at an affordable price.0 Comment
Mar 23, 2019
great price, superb picture in 4K for movies threw my movie box, great on HD channels when not in HD the picture goes light and dark, ideal for using as my laptop screen threw HDMI connection, great sound threw extra Bose cinema system overall I have 55" model its well worth the money for this size, when its on the wall looks cool and slim everyone comments on it.0 Comment
Mar 15, 2019