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Miele Scout RX2 Robot Vacuum Cleaner

Brand - Miele

£444.99
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Amazon
Amazon Customer Review

I can not believe I was hoovering my house, after having this and after a lot!!!! Of research, this is the hoover to go for

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Jan 21, 2020


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Amazon
Amazon Customer Review

It's the best cleaning aid I've ever brought, I have a black Labrador and cream carpets!
I hate hoovering as the hair is so matted in but the Miele scout has made them look like new, I use it everyday as it took a few goes to get on top of it and it gets in all the areas you can t unless you move the furniture.
You do have to keep leads out of the way and keep the floors clear so it can get in every corner but that's obvious. I will never be without one now.

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Nov 12, 2019


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Amazon Customer Review

 Mine came with a Euro plug and despite me called Amazon customer service, a Uk adaptor wasn't sent. But much for £650!

Great when it works. Like another reviewer, I think it may be a prototype. The app just does not work. It did pair, but I found I had to keep pairing each time. After deleting, it just will not work now.

Mine has issues returning to its dock. Just keeps driving, trying, backing up and going in circles. Does this intermittently.

Now and again, it gets into a mess and just goes in circles like it's gone demented.

When it works, (manuall) it's great. Gets into corners and vacs powerfully.

So I can't use it with the app. Very polished when it does work, but far too flaky and frustrating for the money.

Miele have agreed to pick up the 3 month Vac, so I'm hoping they can fix or repair the thing and I have a dud.

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Oct 08, 2019


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Amazon Customer Review

Feels a bit like a prototype. Not easy to set up and operate. Found it impossible to connect to the internet, I have literally spent hours trying to connect to the Miele App. Also found it difficult to re-charge. It has taken me a couple of months to get to know how to operate it, I now just control it by pressing its buttons to set it off and watch it wizz round for a while before carrying it back to its recharging station. For a robot it seems to need a lot of human intervention.

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Sep 16, 2019


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Amazon Customer Review

Personally, I don't need convincing that these little robot cleaners can make life much easier when it comes to household cleaning as I have a Deebot and have already seen that they can do a really good job, their intelligent systems and design allowing them to get into corners, edges and around obstacles easily and effectively. This is an impressive advance in technology as far as I'm concerned. Others might think that it couldn't possibly clean as good as a standard vacuum cleaner, but the Miele Scout RX2 might just convince you.

It's worth just watching the Scout at work when you first get it, for a couple of reasons. It's a marvel to see it in operation, equipped with 2 front cameras that allow it to anticipate and intelligently handle obstacles, plotting a path that ensures near complete coverage of any room or cleaning area. It's also a good idea to just watch it the first few runs to see where it is likely to find obstacles and take measures to ensure that it doesn't run into any problems.

The first thing you probably want to feel confident about if you've gone to the expense of this little item, is that it can handle drops and won't go over the edge of stairs. Obviously, it's pre-programmed to detect such hazards, but you'll want to see it in practice, and while it hovers precariously and nudges at the edge to see how far it can go at the top of a staircase, it does indeed retain its balance and memory of what to avoid.

Wires and leads are an issue that you would do well to avoid, and you should ensure that any trailing cables are tucked out of the way; that includes the cable for the Scout's own base unit as this is likely to be the first obstacle the Scout encounters. One issue I didn't foresee was that the Miele found a few loose carpet threads at a carpet tidy and its powerful wheels and brushes set about unravelling the edge of the carpet and tangling itself up badly. If there are areas you don't want the robot to stray into, there's a magnetic strip provided that you can lay down and the cleaner won't go over them.

Setting up is easy enough, but I found that I couldn't get the robot to charge unless there was plenty of room given to the area around where the base unit is plugged, so you have to consider where you will place this. Tucking it into a corner won't work. The display on the device is easy enough to follow, but you might want to keep the F-number guide handy when an error message is displayed. Usually it will be long hairs or threads clogging up the wheels, and once cleared you need to switch off and on again to remove the error message.

Operation is simple, or at least as simple as you want to make it. You can just press the Go button and it will set off on a zig-zag route that will ensure good coverage of any area open to it. The machine starts out slowly, but can speed up and get around like it has a mind of its own, and in a way it does, matching power to the surface. There are other pre-programmed options for turbo power and a mode that works from a central position outward. You can set programmes and timers if you want it to operate while you are out by downloading the device's App. There's not much you can do if the Scout gets stuck or jammed if you aren't physically present. Personally, I stuck with the remote, and just got on with other things while it did the work.

In terms of effectiveness, the Miele is surprisingly good. The internal dustcan looks quite small, but it proves to be sufficient to hold a complete house clean, particularly if you have it on a regular programme and empty the container every day. You can see from this just how much dust and dirt it manages to pick up. The brushes are powerful and the design brilliant in terms of how they sweep inward rather than just pushing the dust around the room. Cleaning operation is great on carpet and hard surfaces alike. Personally, I think it's a godsend for how it can get in under beds without all the effort this usually involves.

In comparison to other devices of this kind, I've used (and still use) a Deebot. It's cheaper and also does an effective clean, and seems to be a little bit faster. The Miele however is definitely quieter in operation and a little more thorough in cleaning I think. The Deebot however can also do a wet clean, which I find a great feature that works surprisingly well to clean wooden floors, whereas the Miele can only do a dry vacuum clean. Although it is definitely a high-end model, I don't think the Miele Scout does enough to justify the expense over other robot vacuum cleaners, but I guess its value will show in the long run. For cleaning and operational purposes however, this is an impressive and powerful little bot.

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Apr 10, 2019


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Amazon
Amazon Customer Review

So, robot vacuums. They're the future, aren't they? Maybe

I've never had one before this Miele. So I have nothing to compare it to. I'd hoped that I could programme it to do its thing while we're at work or in bed and we'd never have to hoover again. It's not quite that simple.

The product is a foot or so in diameter, and feels reassuringly heavy. It's got Miele's customary build quality, and has brushes on both sides of the device. And it does a pretty good job of picking things up off both carpet and hard floors (we have both). Emptying is easy and, whilst the collection container is obviously small, it holds a surprising amount.

You will need to fix the charging station to something, though. The robot is heavy, the charging station very light, so it just gets pushed around all over the place. Screw it to a skirting board or something and you'll be fine.

I found the app setup very easy, and you can control the robot with either this or the remote control. Most of the time I use the remote - it's easier. However don't rule out the app - if you have it tucked away under a sofa or table, the remote might not reach the robot. The app will.

And it chunters away doing its thing. It's pretty sensible - it won't bump into you, or the cat or kids toys. It struggles with chairs - gets into difficulties there - and can get confused by low units - we have a dresser that stands about 2" clear of the floor. It doesn't know what to make of that. And when the kids leave stuff everywhere (as mine do) then that clearly gets in the way. As does the cat's mat and bowl.

There are metallic strips you can put down to stop it going places, but I haven't bothered.

I don't think this will replace your vacuum cleaner. But it's not at all bad as a quick clean up in between proper vacuums. But is that enough for the thick end of seven hundred quid?

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Apr 03, 2019


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Amazon Customer Review

 We have used several robot vacuum cleaners including the Chinese cheapies many of which are very good - or so we thought until being introduced to this high-end model with a matching high-end performance along with its vastly superior build quality. Setting 'Scout' to work for the first time, we stood back and just watched him pass up and down our rooms in parallel lines, impressed by his thorough cleaning, smooth and easy accurate navigation around furniture and obstacles and his very low noise.

Every feature of Scout is well-designed for ease of use while also being robust and practical. This includes a lift-out then pinch-to-empty dust container designed so your hands never come into contact with dust, twin side-brushes ensuring Scout can sweep along skirting boards in either direction, rugged traction wheels designed to negotiate rugs and thresholds to the retracting side-wheels which I haven't seen on any other robot vacuum cleaner. Similarly, the sweeping brush is simply removed for cleaning then clicks back into place.

Unlike many other robot vacs which proclaim they will work in your absence, the Scout RX2 really does. He can be left to sweep a room or several rooms because he doesn't get stuck in corners or while struggling over the raised height of a rug where other vacs are left chugging away trying to mount it unsuccessfully while running down their battery in the process. Other robots get stuck between furniture legs with the same results - but not the Scout who simply whirs while contemplating his next move then retracts his jammed wheel inwards and continues on his way. He will also navigate between rooms climbing over different floor surfaces and threshold heights of 2cm with ease although his manual spec states only 1.7mm. Cleaning is more thorough than I've seen other models due to his superior design which includes wilder than average and far less flimsy side sweeping brushes which reach into corners and along skirtings. Plus, in addition to the main vacuum suction orifice, there is a second which picks up any dust which the first might have missed.

Whereas all other robot vacs I've used seem to navigate at random, this sweeps in stripes along the length or width of a room and doesn't repeatedly go over the same patch - nor does it need to because it cleans on the first pass. Modes include 'Auto' for fully-automated cleaning, 'Turbo' for a shorter lighter-duty cleaning, 'App' for controlling via the smartphone/tablet app to operate the Scout via WiFi, 'Spot' to clean a 1.8m square around Scout, and a 'Silent' mode ideal for use at night or if a member of the household is sleeping. However, Scout isn't noisy and if working downstairs or in an adjacent room with solid walls, would probably not keep any family members awake. It is also possible to watch TV while he is at work in the room. Tapping on 'Back to Base' will send him back to his charging dock (except in Spot mode where he returns to his starting point).

Automatic navigation is good. The onboard infra-red sensors effectively detect obstacles and, rather than bump into them, he stops about 5mm short and turns himself away to change direction then resumes cleaning creating a striped pattern on pile carpets. If there are any areas he should not enter then a magnetic strip is supplied to act as a barrier which Scout detects, rotates away from and continues on his way. Further sensors block any death-wish on his part and prevent him topping fatally down stairways. His direction can also be controlled via the arrows on the remote control unit or the WiFi app to which he responds accurately and promptly.

Cleaning is consistently good whether picking up crumbs, fluff, grit, hair, dust or any of the other debris which commonly finds its way onto the floor and it works equally well on hard floors including tiles, lino, laminate or carpeted including short and medium pile and rugs. I haven't tested it on long pile because we don't have any.

For cleaning, the dustbox, filters and brushes etc are designed for ease of removal and snap back into position again with parts being clearly marked. The dustbox will likely need emptying following every use and is well designed to be simply lifted in and replaced, squeezing apart catches to easily release the dirt with no need to dirty the hands.

I imagine a main user of these robot vacuum cleaners will be pet households where there can be a stream of fur and/or hair shed daily. Our house-rabbit is in perpetual moult but Scout handles it well picking up all shed fluff (apart from that which finds its way onto the walls and ceiling) and keeps our floors fur-free. Better still, neither the noise nor motion worry free-range Willy-bunny in the slightest and other than an occasional glance he ignores Scout at work and continues munching his carrots instead. This bodes well for use in other pet households with family pets.

Following cleaning or when the battery runs low, he returns to his charging base if this is where he set out from and then automatically recharges ready for his next use making him wholly automatic and almost maintenance-free (the user just needs to empty the dust box and occasionally remove any long hair tangled in the sweeping brush. If he was carried into a room for sweeping then he returns to the exact spot he started from.

I have a few only slight niggles in that his cleaning time is restricted by the size of its dust box which can fill long before the 1-hour cleaning time provided by the battery which means in some homes it may never reach its full potential. Also, my Miele Scout hasn't yet achieved his promised 1 hour running time - his longest spell is 40 minutes so far. That said, I still love our Scout and he is the best we've used to date in terms of both build quality, navigation, cleaning performance and the only one which truly lives up to providing fully automated cleaning. Recommended.

Pros:
* Superior build quality
* Excellent cleaning
* Fully automatic operation and reliable
* Doesn't get stuck - ever
* Can navigate between rooms of different heights
* Infra-red sensors work well for navigation and preventing falling down stairs
* Reliably returns to base for charging after use
* Remote control and WiFi app operation
* Clean to empty - no need to touch the dust
* Spares available

Cons:
* Haven't managed to achieve promised 1-hour running time
* Small dust bin can fill quickly
* Needs light to navigate so cleaning is better suited to daylight
* Comprehensive and clear instruction manual written in correct English - no Chinglish in sight.
* Expensive

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Mar 22, 2019


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Amazon
Amazon Customer Review

I brought a Roomba 671 (https://www.amazon.co.uk/iRobot-Roomba-Robot-Vacuum-Cleaner/dp/B07D89P2D6/ref=sr_1_4?s=kitchen&ie=UTF8&qid=1552900305&sr=1-4&keywords=Roomba+671) last Prime day, which I affectionately named 'Fenton'. Vine came along and offered me a Princess (https://www.amazon.co.uk/gp/product/B07FYQ92WJ) robot vacuum cleaner, (which we imaginatively called ‘Princess') to keep him company, and now Vine have sent me the Miele Scout version, which obviously we've called ‘Honey'. Fenton must be a very happy little Robot.
Anyhow, while this is lovely to have a growing family of Robots, it is also useful to allow comparison between the three models, the iRobot Roomba arguably being the original standard by which robotic vacuum cleaners are measured.
In summary, none of them are a replacement for a regular hoover, however they will clear up small light particles loosely resting on the carpet or floor. Of the three the Scout is the most effective cleaner, has the most control options (app, remote control + buttons) works the fastest, and seems to have most intelligent navigation and software. However there are elements where the Roomba and Princess are arguably better.
To start with the design of all three is essentially the same; they are all the same size black disks, with what looks like equivalent build quality. Princess and the Scout both have dual corner brushes, Roomba only has the one, though he spins around to use it so the coverage is the same. I prefer the aesthetics of The Roomba and The Scout over the rather blingy Princess.
The Scout and Princess have top loading dust compartments that are easier to access but smaller than The Roomba's rear loading design. They both also come with a small brush stored in the dust compartment to help empting it. Princess has a dedicated smooth floor adaptor and comes with spare brushes which neither of the others do. The Scout comes with a magnetic strip to block off areas you don't want her to go, which I haven't used.
All can be controlled by app; The Scout and Princess can also be controlled without Wifi or use of the app through buttons on the top. The Scout additionally comes with wand, which is useful if you want her in an area without wifi signal. With potential concerns about the Rise Of The Machines, the option to have network unconnected devices may appeal to some, especially as The Scout appears to navigate using 2 normal cameras.
The ‘Scout RX2' app for The Scout is fine, but not great. You can tell Miele isn't a tech company as they could learn a bit from the UI of the iRobot app which is by far the best. However, Miele does allow you control the hoover from the app without logging in, provided you're on the same wifi network.
Unfortunately the setup of The Scout was painful and the worst onboarding experience of the three. However if you're happy just using the remote or the buttons you can skip the pain.
What happened to me was that I failed to log in using my Miele user account, found resetting he password didn't achieve anything, and so after a while gave up and called Miele customer services, which unlike many companies, is a team of real, UK based, human beings who are not reading from a script, and can actually help you. On the other hand, it still took 3 days to reset my password, because it has to be done manually by a human, rather than automatically by their server. I'm not sure whether this is a win or a lose for Miele; resetting a password shouldn't be this painful, but equally it's nice to know that they have a team of people available if I have any other problems.
On the subject of setup, it's worth mentioning that The Scout had no issues with our 2.4GHz/5GHz AC wifi, and additionally has excellent (one of the best of all my devices) wifi reception. Princess required me to turn off the 5GHz band in order to set her up(!) has terrible reception, and additionally would only set up on iOS, not Android, though once set up the Android app works fine. The Roomba has no issues, and was a breeze to set up.
The Scout is the only of the three which cannot be integrated into Alexa or Google Assistant; the Roomba will do both, Princess only Alexa, though I've tried neither.
In terms of cleaning performance, The Scout is by far the most intelligent and best. She will automatically increase her suction power when she drives over carpeted areas, and seems to take more time initially and then revisit areas which were dirtier than others.
The Scout also wins in terms of navigation performance; The Roomba takes a totally random approach vs a methodical backwards and forwards taken by both the Scout and Princess. The Scout can also navigate tighter spots more intelligently, and usually stops before bashing into furniture, though she's not as good at this as Princess. The Roomba simply slows down a bit before gently bumping into everything.
You can also manually drive the Scout around through the app and via the wand, which is fun and actually useful if you want her to clean a specific area. Princess has a similar mode via the app only, but it's much more laggy.
Some versions of the Scout have the ability to stream what they can see via the app, which combined with the manual control is probably a lot of fun. However apparently my one won't do that (boo!).
One thing that the Scout does not do is go up even small level changes, wheras both the Roomba and princess will occasionally strand themselves attempting off-roading. However it does mean that she refuses to leave our kitchen as there is a small (1cm?) rise into the hall.
In terms of noise, the Scout and Princess are similar; the Princess is slightly quieter, though they both have quiet modes, even on full power they can clean and my wife can sleep in the next room. The Roomba is noisier, and bumps into everything.
The Scout has 4 modes; normal, turbo, ‘silent' , and spot clean. The turbo mode just has her rushing about the place faster than normal. Princess has 3 power settings and a spot clean mode; the Roomba just has a spot clean mode.
One final note is that if the Scout is on it's dock and gets bashed, it will wake up, reverse and then redock, which is clever.

All in all, the Scout RX2 reflects what you'd expect from Miele; the hardware and software are polished and it is the best of the three, with no weak points, with the exception of the onboarding experience and potentially (if it's important to you) AI integration.

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Mar 18, 2019


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Amazon Customer Review

The comparison I'm going to make is with the Neeto D7 WiFi Vacuum cleaner (My current bot called ‘Bob').
They are of a similar price range and capability.
The first thing to realise is the RX2 scout is more advanced in it's room scanning capability/
The Neeto uses a laser based system to map the room which works well. However the penalty that's paid is the Laser Turret mounted on the top of the main body of the robot. The RX2 doesn't suffer from this. The lower profile of the RX2 therefore means a better chance of slipping under sofa's and coffee tables etc. depending upon your lounge. The RX2 is using camera technology. This seems to work well, even at night where I thought it might have a problem.

The other area of significant difference is the skirting board and corner brush(es) The Neeto has a single brush which means it always needs to orientate itself with the Right Hand Side to the wall/skirting board. This means it's rather convoluted in how it cleans rooms. Having to maintain this RHS to the wall pattern means it takes longer to do the job and in turn means it runs the battery down faster. The RX2 Scout has no such problems and I've notice a far quicker clean which means overall the job per room is done quicker. (Handy if you need a quick clean in a single room)

In terms of battery the Neeto is better. The RX2 gave me around 55mins of cleaning (rated at 60m) and the D7 gives me around 90 (Rated at 120m) My Neeto is getting on a bit though to be fair. The cleaning power of both robots is good on slate, wood and marble floors. On carpet I'd have to say the RX2 did considerably better but the Neeto is over 18 months old now so it could be vacuum fatigue.

In terms of the App the Neeto is better. It's continually evolving and they have been doing it longer than Miele. It's better in terms of options and zone control and ability to deal with issues.

Both robots suffer from the same issues of cables. These vacuum robots will inevitably get stuck on a cable or get tangled in one. However the Miele has shown itself to be better at getting out of issues (such as trapped chair legs, weird lamp bases, etc.) than the Neeto. They both do a good job to be fair but over a 5 night period I will get on average a stuck “Help” call once a night. (Yes they let you know when they are stuck by sending texts to your phone. The Miele only got stuck twice. This is important because if you are sleeping you need to trust the robot is not going to wake you all the time and if you go out it's frustrating coming back and the robot has been stuck and didn't clean.

Both Robots have the ability to find their way home, re-charge and get the job done by going out again to complete the task if necessary. Over the last year I would say the Neeto has failed to make it home twice. Due to doors being bumped shut by the robot and making it impossible to get home. I will imagine the RX2 will have the same problem.

All in all for me it's a very very close call. I'm really fond of the Miele and the shorted battery life isn't really an issue as it just means it goes back to charge more often, but who cares? You generally start the cleaning cycle when you are not there for a few hours anyway.

Best Tips I can offer are:
Make sure all doors for where you want to clean are open and can't be closed
Make sure curtains and cables are off the floor if possible. (Curtains will slow and occasionally trap the robot and cables will do the same)
Look at chairs and table legs and lamp bases … they can all cause robots to get stuck.
Think carefully before running at night (Remember they will beep and text if they get stuck)
Remember to clean the dust box every time
These work best on smooth flooring …. Carpets not so much
Get 2 if you have an upstairs and downstairs. (We just use one for downstairs and it helps loads with dog hair.

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Mar 18, 2019


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